Customer Service

SHIPPING
Orders placed between Sunday and Thursday will be fulfilled within 48 hours. All orders received on Friday will be shipped the following Monday. Sales tax will only be charged when we are shipping within South Carolina. We ship all orders through UPS.

You will receive a confirmation email when your order has been received, and a shipment confirmation with tracking information once the order has been processed. You can track your order on UPS.COM.

Please give us a call if you have any special shipping needs.

RETURN POLICY
We gladly accept non-sale items for exchange/return that are returned within 30 days from your date of purchase. Clients are responsible for return shipping charges. If the item was damaged upon arrival, we will reimburse for both delivery and return shipping charges. Please note that we do not accept liability for shipping loss or damage of returned goods. Upon returning, Please include your original receipt with your package, and make returns to:

The Commons
164 Market St #293 Charleston, SC 29401

PAYMENT METHODS
We accept payment by Visa, Mastercard and American Express.

USE OF IMAGERY
If you are inspired by our imagery, we are flattered! Please use for personal use only, or if you are a blogger, please credit the imagery to our site. We appreciate your support!

INVENTORY
We continually update our inventory levels online, however our online merchandise availability is not guaranteed. If an item you have ordered is not available or has been reordered, we will notify you as soon as possible via email.

PRIVACY
We respect your privacy. Any and all information collected on this site will be kept confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purposes of filling your online order.

QUESTIONS
If you have any additional questions, please contact us at: info@the-commons.us. We will get back to you as soon as possible.